Refund and Return Policy for SecondReads.com
At SecondReads.com, we strive to provide you with a seamless and satisfying shopping experience for all your literary needs. However, we understand that there may be instances where you may need to return a book or seek a refund. Please read our refund and return policy carefully to ensure a smooth process:
1. Returns:
If, for any reason, you are not satisfied with your purchase, you may return the book within 7 days of the delivery date. To be eligible for a return, the book must be in its original condition, unused, and in the same packaging in which it was received.
2. How to Initiate a Return:
To initiate a return, please contact our customer service team at customer_service@secondreads.com within 7 days of receiving your order. Provide your order number and a brief explanation of the reason for the return. Our team will guide you through the return process.
3. Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
4. Exchanges:
We currently do not offer exchanges. If you wish to exchange a book, you will need to return the original item and place a new order.
5. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at customer_service@secondreads.com. We will arrange for a replacement or a refund, depending on the situation.
6. Shipping Costs:
Shipping costs for returns are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. Cancellations:
Orders can be canceled within 24 hours of purchase. Once an order has been shipped, it cannot be canceled.
8. Contact Information:
For any questions or concerns regarding our refund and return policy, please contact our customer service team at customer_service@secondreads.com.
Thank you for choosing SecondReads.com for your literary adventures!